Smart Home Maintenance Plan:
An Invaluable investment

Maintaining the optimal operation of your new smart home is not unlike keeping your car finely tuned, landscape lush, or pool in pristine shape.

Regular maintenance of your system is required.

YOUR SMART SPACE CONCIERGE SERVICE

With any smart system installation, the true value lies not only in the tech, but the ongoing peace of mind and customer support from a team you trust. This means providing support from end to end—from design through installation and maintenance.

Though we design and install our smart home systems to hold up to the highest current standards, over-the-air updates that cause unforeseen issues are unavoidable in today’s tech space. But thanks to our remote monitoring capabilities and extensive experience diagnosing and troubleshooting smart home tech issues, you can rest easy knowing your smart home is in safe hands.

WARRANTY COVERAGE

Peace of mind—knowing that if something breaks or malfunctions,
you're protected from unexpected repair or replacement costs.

24/7/365 PHONE, CHAT, AND EMAIL REMOTE SUPPORT

Minimized Downtime—Keeps your smart home running smoothly
with quick fixes before problems escalate.

ACTIVE MONITORING

Improved System Reliability—Continuous oversight
keeps your smart space or network running smoothly.

REGULAR TECHNOLOGY REVIEW AND CLEANING

Clean, Organized Equipment Racks—Prevents cable chaos
and keeps your system looking as sharp as it runs.

SECURITY AND CONNECTIVITY

Reliable Coverage—Enterprise-grade networking
eliminates dead zones and connectivity drops.

Standard Support Hours:
M-F 10a-5p
OvrC Connect Access
Manufacturer Warranty Coverage

Extended Support Hours:
M-F 8:30a-5p
24/7 Phone/Text/Email Support
CCAV Remote Troubleshooting
RMA Support

Extended Support Hours:
Mon-Fri 8:30a-5p
Sat-Sun 8:30-5p (phone only)
Semi-Annual Remote Healthchecks
Priority scheduling for on-site emergency service
Annual On Site Technology Review / Preventative Maintenance
2 Complimentary Service Visits
Exclusive discounts on hardware upgrades

Extended Support Hours:
Mon-Fri 8:30a-5p
Mon-Fri 5p-8p (phone only)
Sat-Sun 8:30-8p (phone only)
Quarterly Remote Healthchecks
Bi-Annual On Site Technology Review / Preventative Maintenance
4 Complimentary Service Visits

* $400 Deployment Fee not included. Fee waived if paid annually.

TRUSTED BY CLIENTS

Chris and the whole team at Central Coast AV did an amazing job with our home theater and home networking design and installation...The design, equipment, set-up and final product exceeded my expectations...It's one of the best investments of my remodel and really glad we did it.

Adrian

Chris was phenomenal in helping us redesign and improve our home. We received multiple bids and I felt his was the most reasonable for the quality and recommendations he offered...His team was always prompt and pleasant to work with and surpassed all our expectations. I would highly recommend Chris and Central Coast AV.

John K

CCAV provided all my electronics, TVs, music system, alarm system, etc. They listened carefully to my goals and gave me a house that is smart but not complicated. All their technicians were both polite and competent. They earned their 5 stars!

Lee A.

I have been using Central Coast for several years for various projects related to Home Theater, Internet/Wi-fi management and equipment purchases. I have always found this company to operate at the highest levels of expertise and service and its nice to see a local company grow in competency and efficiency.

Russ W

These guys are total pros. Attentive, responsive, and excellent work at all points. Love my system. Highly recommend!

Thomas J

Years in Business

Collective Years of Experience

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5 Star Google Reviews

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FREQUENTLY ASKED QUESTIONS

Why do I need a smart home service plan?

Even the best smart home systems need maintenance. Like a luxury car or a high-end landscape, your smart home runs best with regular check-ins, updates, and expert oversight. Our service plans keep everything working smoothly—without the stress.

What’s included in the smart home maintenance plan monthly subscription?

Each smart home maintenance plan tier includes different levels of service—from remote troubleshooting and phone support to on-site visits and priority emergency response. All plans cover remote diagnostics, firmware updates, and warranty assistance. Higher tiers offer more proactive support and faster response times. Contact one of our specialists to see which one is best for you.

What happens if something breaks?

We’ve got you covered. We’ll handle the warranty process with the manufacturer and, depending on your plan, send a technician if needed. Most issues can be resolved remotely, so you won’t always need someone to come to your home.

Can I get help after hours or on weekends?

Yes. All paid smart home maintenance plans include extended support hours. Our Enhanced and Elite members receive weekend and after-hours phone support—and Elite members have access to emergency truck rolls, even after hours.

How is remote monitoring actually helpful?

Our team keeps a watchful eye on your system through secure remote tools. If something disconnects, goes offline, or starts acting up, we can often fix it remotely.

How often do you check my system?

Depending on your plan, we perform remote health checks anywhere from twice to four times a year. We also offer annual or bi-annual in-person technology reviews and cleanings to keep everything running like new.

Can I upgrade or cancel my plan?

Absolutely. You can upgrade at any time if you want more coverage or benefits. If you ever decide to cancel, just let us know—we’ll make the process smooth and easy.

Smart Home Maintenance Plan:
An Invaluable investment

Maintaining the optimal operation of your new smart home is not unlike keeping your car finely tuned, landscape lush, or pool in pristine shape.

Regular maintenance of your system is required.

YOUR SMART SPACE CONCIERGE SERVICE

WARRANTY COVERAGE

Peace of mind—knowing that if something breaks or malfunctions,
you're protected from unexpected repair or replacement costs.

24/7/365 PHONE, CHAT, AND EMAIL REMOTE SUPPORT

Minimized Downtime—Keeps your smart home running smoothly
with quick fixes before problems escalate.

ACTIVE MONITORING

Improved System Reliability—Continuous oversight
keeps your smart space or network running smoothly.

REGULAR TECHNOLOGY REVIEW AND CLEANING

Clean, Organized Equipment Racks—Prevents cable chaos
and keeps your system looking as sharp as it runs.

SECURITY AND CONNECTIVITY

Reliable Coverage—Enterprise-grade networking
eliminates dead zones and connectivity drops.

Expected

Essential*

Enhanced*

Elite*

TRUSTED BY CLIENTS

FREQUENTLY ASKED QUESTIONS

THE GOLD STANDARD IN EFFORTLESS AMBIANCE

PROUD MEMBERS OF

WE SUPPORT

Smart Home Maintenance Plan:An Invaluable investment

Maintaining the optimal operation of your new smart home is not unlike keeping your car finely tuned, landscape lush, or pool in pristine shape.

Regular maintenance of your system is required.

YOUR SMART SPACE CONCIERGE SERVICE

WARRANTY COVERAGE

Peace of mind—knowing that if something breaks or malfunctions, you're protected from unexpected repair or replacement costs.

24/7/365 PHONE, CHAT, AND EMAIL REMOTE SUPPORT

Minimized Downtime—Keeps your smart home running smoothlywith quick fixes before problems escalate.

ACTIVE MONITORING

Improved System Reliability—Continuous oversight keeps your smart space or network running smoothly.

REGULAR TECHNOLOGY REVIEW AND CLEANING

Clean, Organized Equipment Racks—Prevents cable chaosand keeps your system looking as sharp as it runs.

SECURITY AND CONNECTIVITY

Reliable Coverage—Enterprise-grade networking eliminates dead zones and connectivity drops.

Expected

Essential*

Enhanced*

Elite*

TRUSTED BY CLIENTS

FREQUENTLY ASKED QUESTIONS

Smart Home Maintenance Plan:
An Invaluable investment

Peace of mind—knowing that if something breaks or malfunctions,
you're protected from unexpected repair or replacement costs.

Minimized Downtime—Keeps your smart home running smoothly
with quick fixes before problems escalate.

Improved System Reliability—Continuous oversight
keeps your smart space or network running smoothly.

Clean, Organized Equipment Racks—Prevents cable chaos
and keeps your system looking as sharp as it runs.

Reliable Coverage—Enterprise-grade networking
eliminates dead zones and connectivity drops.